ACH/Checks/Wires/Ledger

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When we receive wires that need manual intervention because a fraud alert has been raised, or an account number does not match an existing account in the system, name does not match or an incorrect transaction code has been used in the transaction (...

There is essentially no benefit to you. The benefit is for the end-customer or the payroll provider, by having a direct deposit agreement they are allowed to send recurring credits to the same account with customer authorization. The main key bene...

Generally this is not possible but in some cases Payroll providers send the ACH transfer two days early, (i.e they send an ACH transfer on the Aug 29 ACH file to be executed on Aug 31) For those, Synctera has a new future dated ACH webhook where y...

Unfortunately, there is no way to verify this. The end-customer usually needs to provide a Direct Deposit form to their employer, Government or Payroll provider with the account information to process the deposit. You can assume that if a end-cust...

The end-customer needs to obtain a direct deposit form from your corresponding sponsor bank and send it to the employer. The direct deposit form must include: Name, Address, Bank name, Account number, Routing number and Signature

An individual ACH transaction can be reversed until it is sent to the network using our "Update a sent ACH transaction" endpoint

You can see the cutoff times for same-day ACH in our guide here: https://dev.synctera.com/docs/ach-guide

Same-day ACH payments will only settle the same business day if they were submitted before the “cutoff time” (4:45pm ET). If a same-day ACH is originated after the daily cutoff time, it will be sent as a same-day ACH the following business day.

ACH files are sent during ACH Exchange Windows (https://www.frbservices.org/resources/resource-centers/same-day-ach/fedach-processing-schedule.html). Direct ACH payments typically take several business days to appear in the recipient's account.

Some of our sponsor banks support receiving international wires, but not all. Sending international wires is not an available capability at the moment. If you'd like to know whether your account is eligible to receive international wires, please rea...

MRDC checks are first sent to synctera. A pending transaction will be created for this check. Our operations team then approves or declines the check. Once the check is approved, then part of the funds will become available (how much is configured p...

There are two types of statuses regarding an ACH transaction: The transaction status and the network status . Both of these statuses are reflected in the Platform Transaction view. Transaction status : The status of the transaction itself. Thi...

For Incoming Credits/Debits, a network status will not be trackable. This is because Synctera is not the originator of the transaction so we do not have visibility into the status as it pertains to the file’s state in the network.

There will be a decline reason present in the Platform. Common decline reasons include but are not limited to: Suspected fraud Insufficient Funds Fraud check failed (if so, there will be some details on the detail view regarding what fraud c...

If the file has been sent to the network we are not able to then revoke it - in this case a return has to be issued. If the account is frozen prior to the file being sent out, then the transaction can be canceled, but if after, it would have to be h...

The check standards are as follows : Endorsement: "For mobile deposit at [bank name]" and signed by account owner (if the signature is very clearly not the account owner, the check will not be accepted. Keep in mind we do not match signatures) ...

Yes, all checks need to be reviewed & approved/declined after deposit.

In the Synctera console, open up the check transaction and on the left side there will be a banner which will state the reason for rejection.

You can view the reason for why the wire was returned in the Synctera console under the specific wire transaction. There will a banner on the left side that will state the reason.