- 12 Sep 2023
Can a end-customer change their shipping address after a card request has been made? If so, how? Who should be contacted?
- Updated on 12 Sep 2023
You can reach out to Synctera Support on your end customer's behalf. We will then contact the card provider to attempt to change the shipping address. The provider can typically make the adjustment for an additional fee, which the end-customer will have to pay. However, we cannot guarantee that an order will be successfully adjusted.