- 12 Sep 2023
Can an end-customer cancel a card shipment? If so, how?
- Updated on 12 Sep 2023
You can reach out to Synctera Support on the end-customer's behalf. We will then contact the card provider to attempt to cancel the shipment. The provider can typically pull the shipment for an additional fee, which the end-customer will have to pay. However, we cannot guaranteed that an order will be successfully cancelled.