Can an end-customer cancel a card shipment? If so, how?
    • 12 Sep 2023
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    Can an end-customer cancel a card shipment? If so, how?

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    Article Summary

    You can reach out to Synctera Support on the end-customer's behalf. We will then contact the card provider to attempt to cancel the shipment. The provider can typically pull the shipment for an additional fee, which the end-customer will have to pay. However, we cannot guaranteed that an order will be successfully cancelled.


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