- 12 Sep 2023
Can an end-customers rejected application be overrriden?
- Updated on 12 Sep 2023
Depending on the nature of the rejected application, yes.
If the application was rejected due to non-response, you can re-run KYC on our platform to generate a new case.
If the end-customer's application was rejected for high risk concerns, we can ask for additional documentation, and have a conversation. Some end-customers who are known bad based on a track record across our system or bank partners may not be given a chance to appeal.