Can an end-customers rejected application be overrriden?

Depending on the nature of the rejected application, yes.

If the application was rejected due to non-response, you can re-run KYC on our platform to generate a new case.

If the end-customer's application was rejected for high risk concerns, we can ask for additional documentation, and have a conversation. Some end-customers who are known bad based on a track record across our system or bank partners may not be given a chance to appeal.