Can an end-customers rejected application be overrriden?
    • 12 Sep 2023
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    Can an end-customers rejected application be overrriden?

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    Article Summary

    Depending on the nature of the rejected application, yes.

    If the application was rejected due to non-response, you can re-run KYC on our platform to generate a new case.

    If the end-customer's application was rejected for high risk concerns, we can ask for additional documentation, and have a conversation. Some end-customers who are known bad based on a track record across our system or bank partners may not be given a chance to appeal.


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