Cards/AFT/OCT

AVS looks at the end-customer’s street address and postal code, so the end-customer needs to be extra careful to ensure those match perfectly. The AVS decline details is shown in our UI and it is in the transaction API payload under .data.user_dat...

If a merchant requires a US address and customer does not have one, they will not be able to use their card with that particular merchant.

AVS only uses 1 address. If legal address is populated, it is used. If not, shipping address is used.

We encourage you to pass the tracking number onto the end-customer so they can track where the package is. If there is an issue with delivery, you can reach out to Synctera support and we can follow-up with our partner, Arroweye, to check for any up...

You can reach out to Synctera Support on the end-customer's behalf. We will then contact the card provider to attempt to cancel the shipment. The provider can typically pull the shipment for an additional fee, which the end-customer will have to pay...

You can reach out to Synctera Support on your end customer's behalf. We will then contact the card provider to attempt to change the shipping address. The provider can typically make the adjustment for an additional fee, which the end-customer will ...

In the Synctera console, we display merchant processors with an astrerick as following: PP * = PayPal SQ * = Square/Block VENMO* Cash App* SQ * - Square/Block PRICELN * FS * - FastSpring"

The end-customer should contact their issuing cards bank if they would like to dispute a card transaction.

Yes, some charges (e.g. restaurant bills with tip) typically settle for a larger amount.

ATM fees are typically charged by the ATM owner/operator. As our partner banks typically don’t own/operate ATMs, all ATM transactions will have fees until we offer surcharge free ATMs. ATM fees vary, typically between 1.5 and 3% depending on the...

Yes they can be.

It is possible from our end, but it depends on your policy as our customer.

Mastercard, Apple, and/or Google can decline a customer’s ability to add their debit or credit card to their digital wallet. This occurs when the entities believe the fraud risk of the individual is higher than their threshold. Apple / Google Pay...

You can delete the card and recreate it with correct info.

Transaction declined: TabaPay returns a response on the transaction, but this response is an ERROR status caused by an unknown error Transaction declined by processor: TabaPay does not return a response on the transaction, but rather returns a cer...

A posted transaction should be negated by either refunds by the merchant (end-customer takes it up with the merchant) or through a dispute.

There are myriad of reasons. The list is always subject to change. In general, HTTP 400-499 are client side errors, that require you to remediate before reattempting the request. 500-599 constitutes server side errors, that can be retried later. ...

You can gather this data by using our metabase that allows you to build reports on such data: https://insights.synctera.com/dashboard/30-synctera-insights-customer-reporting

If you wish to customize your spending limits before launching, you should contact Synctera’s Implementation and Onboarding team. However, if you wish to change these limits post-launch, you should contact our Synctera’s Risk and Compliance team.

Yes, an end-customer can add their card to another payment app, and initiate a push of funds to the card from that app.

A contactless is any card that has the "Tap feature" enabled, allowing you to make purchases by simply tapping the card at the card terminal.

The number of contactless transactions that can be made fall under the same limit as the card limits.

If the end-customer has tried the card at multiple different POS terminals and the contactless feature is still not working. They can try inserting the card or using the magnetic strip to make purchases. If they would like to use the contactless f...