Change Management Process

Overview

Our Change Management Process is designed to streamline the communication and approval workflow when customers wish to make alterations or updates to their applications. The process is initiated when a customer notifies us of any proposed changes to their application. This notification acts as the catalyst for a series of systematic steps that help us navigate through the necessary approvals from our banking partners.

Common Use-Cases

Change to Product and Features

• Change to deposit or credit product
• Change to payment offering
• Adding / changing fees
• Adding / changing interest

Change to Bonus / Promotion Program

• New cashback program
• Rewards for referrals

Change to Customer Base

• Business vs. consumer

Change to Geography / Area of Use

• Non-US, other geographies

Change to Limits

• ACH, wire, card, ATM withdrawal, RDC
• Transaction / customer / aggregate-level

Change to vendors

• Adding KYC provider
• Adding new partner for XYZ

Change Control Process