Customers/Accounts

If your end-customer's Account status is "Active", check to make sure that their Customer status is also "Active". Customer status overrides Acount status. You can find more information about Customer status in our API reference here: https://dev....

If a financial institution fails to acknowledge a routing number, it is most likely due to their validation system not utilizing the most recent edition of the Federal Reserve's bank routing directory. The instituion will need to update their record...

In order to close an account successfully, you must ensure that the account balance is 0 dollars. To close an account within the Synctera console, go to the customers account and from there in the top right you will see an "Actions" button, click ...

As long as the end-customer has an address that is in the list of your specific supported countries and passes KYC, an account can be created and associated with them. To find your specific list of supported countries, you can go to Supported Countr...

It is reflected instantly.

Account Balance is impacted only by posted transactions, but Available Balance is also impacted by pending transactions. Until a hold is fully posted, only the Available Balance is decreased by the amount of the hold. The Available Balance has a flo...

It does not auto-suspend the card, but part of authorizing a transaction requires that the end-customer and account be in good standing. You should suspend cards when you wish to fully block all authorizations.

Through the UI, if you freeze an end-customer, their accounts will also be frozen. Using the API you must make separate API calls to freeze the end-customer and each account. You can find more details on freezing accounts in our API guide here: ...

The list of account statuses and their descriptions can be found in our API reference here: https://dev.synctera.com/reference/listaccounts

A force-post or charges that settle for a higher amount than authorized (e.g restaurant bills with a tip) can cause an account to go negative.

In order to move the end-customer's funds, the account needs to be reverted to an unsuspended/unfrozen status. Once the funds have been returned to the end-customer, you can close the account.

The funds needs to be returned back to the end-customer and once that has been done and the account balance is zero, the account can be closed.

When an account goes into a negative balance this can be due to few typical use cases. When the settlement amount of a transaction is greater than the authorized amount e.g. force post or due to a late return Timing issue when the effect...

When an end-customer requests to close a Savings account, the account needs to be moved to IN_CLOSING status (i.e if a customer wants to close an account mid month on March 15, the account is moved to IN_CLOSING on March 15). The Interest calculat...