How can I get more information on the reasons behind a declined AFT/OCT case?
    • 15 Sep 2023
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    How can I get more information on the reasons behind a declined AFT/OCT case?

    • PDF

    Article Summary

    Transaction declined: TabaPay returns a response on the transaction, but this response is an ERROR status caused by an unknown error

    Transaction declined by processor: TabaPay does not return a response on the transaction, but rather returns a certain error message (e.g., if we reach our aggregate daily limits with TabaPay, the processor returns a 429 error message, and we show the message transaction declined by processor).

    We currently have a change in development that aims to provide much more fine grained details about why transactions are declined when they occur. As it is, it is still a manual process to obtain these details, but you can reach out to Synctera Support with any inquiries for specific transactions and we can provide details


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