How does Synctera handle end-customer errors on incoming wires?

When we receive wires that need manual intervention because a fraud alert has been raised, or an account number does not match an existing account in the system, name does not match or an incorrect transaction code has been used in the transaction (i.e BTR), we take the following steps:

1. If there is a “Fraud Notice” on the wire, the wire is reported to our compliance team for further review who will then decide whether to approve or decline the wire.

2. If the beneficiary name and account number of the wire does not match the account name & number in our console, we return the wire and will notify you that a wire was received but it was returned and the reason behind the return.