Insights

Overview

The Synctera Console provides a set of reports on the Insights tab. These reports provide data insights that help you operate and monitor your daily operations and payments.

These reports are classified into different categories: Cases, Customer data, Reconciliation and Operational reports.

Cases report

The "Cases" report provides a view of:
 

• The # of total cases for a FinTech
• # of cases for a FinTech in a period of time
• # of cases broken down by type (Marketing Materials, Fraud, Disclosure, etc.) for a period of time
• Time and date when cases where created in the Synctera system 

Customer data reports

Accounts report

The Accounts report provides a view of:

• # of accounts open for a FinTech for a period of time
• # of accounts closed for a period of time
• # of accounts opened weekly
• # of accounts closed weekly
• Account open list with date and account ID (account number)
• Account closed list with date and account ID (account number)

Transactions report

The "Transactions" report shows a summary of ACH transaction by count and value per FinTech.

Reconciliation reports

Reconciliation summary report

The "Reconciliation summary" report provides a view of:

• # of reconciled/unreconciled transactions by posting date
• # of reconciled transactions by $ amount

Operational reports

ACH return rates report

This report provides a view of ACH return rates as per NACHA guidelines. 

Daily ACH settlement report

The "Daily ACH settlement" report helps the payment operations team / treasury operations reconcile ACH. This report shows the amount for ACH credits and debits sent and received by FinTech per effective date (the Fed settles ACH by effective date).

Interest accrual report

For FinTechs offering interest bearing accounts, this report provides a view of interest earned per FinTech and per account.

Internal money movement report

This report tracks daily transactions for a FinTech by transaction amount and aggregated value. It is used by your operations team to validate settlement amounts by network and type.

Trial balances report

This report provides excellent visibility into FinTech account balances on a day-to-day basis. This report tracks all customer account balances by effective date. It is synchronized with the bank at the end of each day. It can be used by your operations team to validate the FBO account balance for a specific date and make sure that the FBO account balance matches the balances in FinTech customer accounts.

Quarterly Mastercard report

All Principal Members of Mastercard are mandated to submit Quarterly Mastercard Reporting (QMR) to Mastercard on the 15th of the month following quarter end (or on the last business day prior to the 15th if the 15th falls on a weekend and/or US holiday).

The QMR includes data about cardholder activity (transactional), chargebacks, EMV volumes, etc. This data is required by Mastercard as Mastercard does not process around 30-50% of its volume, and does not have the card/account details, and other metrics required in the QMR.

The QMR is provided to the bank in the form of CSV files through secure file exchange (files are made available to the bank on the 2nd business day of the quarter).

The QMR is submitted by the bank to Mastercard through Mastercard Connect, i.e. the bank will need to create a Mastercard Connect account, which provides access to the QMR tool.