Why would an end customer's account balance be different than the available balance?
    • 12 Sep 2023
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    Why would an end customer's account balance be different than the available balance?

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    Article summary

    Account Balance is impacted only by posted transactions, but Available Balance is also impacted by pending transactions. Until a hold is fully posted, only the Available Balance is decreased by the amount of the hold. The Available Balance has a floor of 0, while the Account Balance can be negative


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